Commercial Auto Claims Manager

General Search & Recruitement Published:
Phoenix, AZ
Job ID


Commercial Auto
Claims Manager

Phoenix, AZ

The Commercial Auto Claims Manager guides and directs the
operations of the Claims Team in conducting the investigation, evaluation and
disposition of claims brought against Insureds.

You may support multiple Underwriting Divisions.

Reporting to you are Claims Associates, Claims Examiners and
Senior Claims Examiners, each of whom may handle claims within one or more
line(s) of business.

You function with autonomy to conduct team meetings, monitor
caseloads, extend reserve and settlement authority and authorize referrals.

You provide
guidance and direction for all of the following activities:

Analysis of coverage issues and taking appropriate action;

Analysis of the facts and allegations to determine the
extent of liability;

Evaluation of causation and damages to determine potential

Setting appropriate reserves to reflect probable outcome;

Taking appropriate action to move the case toward

You will use excellent oral and written communication skills
to interact with the Claims Team, brokers, claimants, attorneys and
policyholders regarding developments in the claim.

Continuously exhibit and uphold Core Values of Integrity, Accountability,
Communication and Teamwork, Innovation and Customer Service
Supervises claim files handled by direct reports
Performs an initial analysis of coverage, liability and damages on claims
Reviews disclaimers and reservation of rights letters written by direct reports
Negotiates some settlements directly and provides oversight for direct reports,
who conduct negotiations, mitigate damages and control expenses
Maintains a high level of communication with leadership
Works within authority limits and makes recommendations if higher authority is
Guides and directs the handling of complex high exposure claims and suits
Recognized as the key company claims contact within specialty area
Provides technical guidance, assistance and training as needed for claims staff
and other departments
Assists the Directors and VP in managing the Claims Department

Knowledge, Skills and Abilities
• Thorough knowledge of claims, strong leadership skills, recognized ability to
manage a team of Claims Professionals
• Excellent written and oral communication skills
• Strong analytical skills
• Strong negotiation skills
• Self-motivated, ability to motivate others, ability to delegate authority
• Well organized and possessing proficient computer skills
• Able to work successfully in a team environment
• Able to lead, guide and direct a team and also take direction from Senior
Claims Management
• Superior knowledge and skills in a variety of claims specialty areas
• Excellent record of achievements that clearly set the individual apart from

Experience and Education
• High School Degree required
• Bachelor’s degree, Advanced degree or Law degree preferred but not required
• Seven to ten years of claims handling experience
• Extensive expertise in specific specialty area of claims
• Experience in working with complex coverage issues
• Multi-jurisdictional claims experience
• Adjuster license and/or certifications desired but not required