Director of GL Claims
will have experience managing complex commercial liability and general
liability claims for an insurance carrier or in a TPA setting.
will be responsible for managing all aspects of the Company’s Liability Claims
The primary responsibility is to drive cost
effective claim resolutions while following our mission statement. This role
will work closely with the Director of Risk Management.
will manage daily workflow by assigning claims within the department and to carrier.
will direct, monitor, and support claim handling.
files for appropriate investigation.
will be the decision maker who approves settlements.
for ongoing management of carrier claim functions including overseeing claim
handling best practices, account instructions and billing rates.
with Director of Risk Management and General Counsel on risk management and
will work jointly with Director of Risk Management on litigated files to
include suit assignment to defense counsel, development of case strategy,
discovery, and settlement evaluation.
opportunities for Liability Program enhancements and cost reduction
and applies knowledge of all trends, laws and practices pertaining to the
investigation, processing and settlement of Liability claims.
coaches, and develops team members through orientation, training, establishment
of objectives, communication of policies/mission statement. Conducts annual
performance reviews of (3) in-house adjusters.
reserves on regular basis and collaborates with Director of Risk Management on
reporting reserves to finance department.
quality assurance by completing file reviews on in-house files and coordinating
carrier file reviews.
10+ years commercial general
liability claims experience, preferably in foodservice, hospitality or retail
5+ years previous
management/supervisory experience with emphasis on coaching, development and
Experience handling liability
claims and claims in litigation.
Dynamic and enthusiastic leader
with experience in training, coaching and developing team
Strong interpersonal and
Excellent written skills and
formal report writing experience
Proficient in the use of
Microsoft Office products (Word, Excel, etc.)
AIC, ARM and CPCU designations
or equivalent coursework a plus