International Operations Director

General Search & Recruitement Published:
Indianapolis, IN
Job ID


International Operations Director

Indianapolis, IN


Global Insurance Carrier is looking for a very hands on leader to move them forward in several very important initiatives. This is a very tough assignment and will require a great deal of time and talent to get the desired results-

International Medical Group -Customer Service /Travel
Assistance/Medical Case Management Leader.

Current person in the position is
leaving to return home - back east.

This position was newly created in 2018.

3 units- 450 people

Customer service unit- inbound calls, applications for
coverage, questions, etc.

Assistance unit (eff.: 1/1/19) security, evacuation,
concierge services,

Clinical unit- 75% U.S. Claims-25% foreign claims- case
managers, nurses, 4 doctors on staff, negotiate procedure costs (bundled
pricing, etc.)

40% corporate sponsored, 60% individual business.

will manage everything from front end intake of group and individual
applications, fulfillment, POS and most importantly, medical claims processing.

Intelligence and security coverage is outsourced to Global Rescue and one other

. Medical claims experience is a driving factor.

450 employees- 100 outside of the U.S. Heavy Managed
care/case management /health claims now.

An in-house travel assistance product
was launched on January 1- 24/7/365 call center in Indianapolis, including trip
cancellation and delay , lost baggage, etc.

Products are sold through brokers, online, educational
institutions, travel aggregators, religious organizations to cover
missionaries, etc.

You will be a natural leader, a coach, ability to
motivate staff. Interest in researching and applying the latest
technical/IT/call center- products to continue to enhance the customer

International Medical Group sells 25 different plans of
coverage and does business in 190 countries.


You must have significant medical claims and customer
service experience.

International Experience is Required

Company will help with relo.

Moving costs and temporary

Position reports to the President.

Salary $175-200K plus 25% bonus