Senior Client Manager-Mid to Large Group

Location: New York
  • Full Time/Direct Hire
  • New York

General Search & Recruitement

Senior Client Manager-Mid to Large Group
Fully Remote

You would be responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. You would be responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business. This position is remote, but the candidate needs to reside in the Eastern US, preferably the tri-state area (NY, NJ, CT) PA, DE or WV.
The role reviews new products, services, capabilities, and technologies with the client in order to execute renewals, sell assigned product lines and add-on sales to ensure retention, profitability and growth of existing business
You will manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
Conduct routine service calls and function as the primary group contact for strategic planning and consultation.
Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
Participate in product development and prepare business programs (i.e., territory specific action plans and strategy for closing sales) and long-term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.

Client Company
A nationally recognized group benefit plan administrator
• Backed by the financial strength and industry resources of a leading health plan
• Strong State, Regional, and National Presence
• Industry leading products and service model with great technology

Benefits and Feature and Desired Profile:
Exceptional opportunity to do innovative work that will create greater access to care and wellness for the communities they serve
• Be the primary client contact for a company that has grown strategically and organically by 87% over the last 3 years. And this is just the beginning of a major growth cycle
• Represent the best service model in the Employee Health Benefit space
• Not a captive TPA. They have the ability to work with most networks
• Enjoy a great working environment with exceptional leadership that participates with you in the success of the company. Be recognized for your achievements and the outstanding service you provide
• Excellent opportunity for career advancement

Competent in their knowledge of Self-funding and other alternative funding mechanisms (Stop Loss, ASO)
• Supportive, Consultative and Solution Oriented
• A successful track record of retaining and growing membership within an assigned book of accounts
• Ability to work effectively with little supervision
• Have an understanding of analytics and the ability to develop, implement, and executive business plans using them
• Have the ability to manage relationships at a senior level internally and with clients, consultants and brokers/producers
• Excellent time management and project management skills
• High energy level and the ability to project enthusiasm
• Good public presentation skills with a persuasive communication style
• Excellent verbal and written communication skills
• Someone who can meet challenges and provide what’s needed to "get things done"
Base Salary plus Incentive Compensation Plan
• Outstanding Corporate Benefit Package


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