Careers

Senior General Liability Claims Examiner –
Construction Defect Claims
Fully Remote
Position Overview: This client company seeks a Senior General Liability Claims Examiner with a specialization in construction defect claims. This role is critical in managing multi-line claims that are either in litigation or have significant exposure. The ideal candidate will collaborate closely with defense counsel, provide expert technical support, research legal matters, and ensure adherence to litigation management quality controls.
Key Responsibilities:

• Assess and review new lawsuits, providing strategic recommendations for their management.
• Evaluate complex coverage issues and significant loss exposures.
• Ensure compliance with Claims Service Guidelines and state-specific Unfair Claims Practices Laws and Procedures.
• Maintain detailed records of lawsuits and their resolutions.
• Oversee defense counsel’s adherence to litigation procedures, including timely budget submissions.
• Conduct audits of defense counsel as needed.
• Verify that appropriate reserving, strategy, and settlement techniques are utilized.
• Attend depositions, settlement conferences, and trials when necessary.
• Represent the company in Declaratory Judgment Actions when applicable.
• Employ Alternative Dispute Resolution methods as appropriate.
• Develop and implement strategies to control litigation expenses.
• Monitor open lawsuits and ensure each case has a comprehensive Action Plan.
• Provide regular updates on claim statuses to reinsurers.
• Keep abreast of evolving case law and industry trends.
• Participate in Claim Reviews with Large Accounts and/or Program Partners.
• Undertake additional duties or special projects as assigned.
• Foster a positive work environment and support our corporate culture.

Knowledge, Skills, and Abilities:
Core Values: Be Caring – Be Engaged – Embrace Change – Own It – Results Matter – Do the Right Thing
 

• In-depth understanding of claims operations, including adjusting, LAE, customer experience, salvage, subrogation, and payment processes.
• Ability to create a positive environment within a call center setting.
• Support and align with the company's cultural values and direction.
• Comprehensive knowledge of the company’s vision, mission, and strategic plans, with a commitment to achieving them.
• Demonstrate personal integrity and a strong work ethic, serving as a positive role model.
• Stay informed about changes in the external environment and adapt internal practices accordingly.
• Proficient in Microsoft Office applications and programs.
• Continuously enhance understanding of property/casualty insurance claims best practices.

Qualifications:

• 7-10 years of relevant claims experience.
• Extensive knowledge and experience with the litigation process.
• Strong communication skills, with the ability to articulate complex concepts clearly in written, oral, and electronic formats.
• Proven interpersonal skills, with the ability to build consensus among decision-makers.
• Demonstrated ethical approach in handling confidential information.
• Adjuster license in required states preferred.
• Valid driver’s license.

If you are a dedicated professional with a strong background in claims management and litigation, we invite you to apply and join our client’s team.
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