Careers

Division Claims Manager – Workers’ Compensation
Location: Texas (Remote/Hybrid with weekly in-office presence required if within 36 miles of the San Antonio office)

Discover the Difference in Claims Leadership
Join a dynamic team that’s been at the forefront of claims administration since 1976. Known for fostering a collaborative and inclusive workplace, our organization is consistently recognized as a “Best Place to Work.”
 They offer a supportive environment with ongoing opportunities for professional development and growth in Workers' Compensation, Property & Casualty, Program Business, and Managed Care. If you’re ready to make an impact, we invite you to take the next step in your career.
Our client company seeks a full-time Division Claims Manager to lead a team of supervisors in our Workers' Compensation department. This role is ideal for a strategic, results-driven professional who thrives in a leadership position and is passionate about service excellence and client satisfaction.

Key Responsibilities

• Collaborate with executive leadership as a member of the Senior Operations Group (SOG)
• Oversee daily operations and provide direct supervision, coaching, and support to supervisors and ancillary staff
• Ensure departmental policies, workflows, and claims handling procedures are consistently applied
• Manage hiring and staffing processes in coordination with HR
• Deliver ongoing training and professional development for staff
• Conduct client and internal meetings, present annual stewardship reports
• Authorize claims settlements and payment releases
• Respond to audits and implement quality improvement strategies
• Ensure proper and consistent claims coding across the department
• Partner with Sales on presentations for prospective clients

Qualifications

• High School Diploma or equivalent required; associate or bachelor’s degree preferred
• Texas 03 Workers’ Compensation Adjuster License required; 08 All-Lines License preferred
• Minimum 3 years of supervisory experience in workers’ compensation claims
• 2+ years of management experience in a Workers’ Compensation setting preferred
• Strong knowledge of WC regulations, policies, and best practices
• Prior TPA (Third-Party Administrator) experience strongly preferred
• Ability to travel throughout Texas, including overnight stays
• Proficiency in Microsoft Office Suite and claims management software
• Excellent communication, problem-solving, and decision-making skills
• Demonstrated leadership with a collaborative and strategic mindset

Additional Responsibilities

• Supervise and evaluate claims supervisors and support staff
• Approve expense reports and manage department budget
• Handle branch facilities functions (maintenance, safety, security, etc.)
• Represent the company at industry events and client conferences

If you’re ready to lead with purpose, drive performance, and bring your experience to a well-established, people-first organization, apply today and take your career to the next level.