Insurance Job Market Observations for November By: Mike McDonough This year I am very thankful for the new and longer term relationships with the clients and candidates that have allowed me to serve the insurance industry for over 34 years. With this in mind, the market has officially shifted over to an employee-centered market…(Read More)
How Empowered Employees Can Impact the Client Experience By: Omnia Blog By now, you may have heard about that audiotape featuring a Comcast employee and a long-suffering customer who wanted nothing more than to have his service canceled sans fuss. Unfortunately, the very aggressive and very talkative sales representative refused to comply until the…(Read More)
What Does the Workforce Care About? By: Julie Shenkman, Beyond Technology advances at a rapid pace, so it makes sense that companies need to remain flexible in order to stay competitive and attract the best job applicants. This means that in addition to job skills, general human behavior should be considered when developing a strategic…(Read More)
“Not for Us.” How Pre-Employment Testing Helped One Manager Avoid Hiring the Right Person for the Wrong Job by Excel It’s 3:00 PM on a weekday, and you—a teetotaler—could really use a glass of wine. Finally, your “nightmare hire” has left the building.His tenure was short but full of…(Read More)